Senior Community Specialist

Location: US Remote

Salary: $86,600–$139,000 USD annually, depending on US compensation zone. Zone 1: $92,600–$139,000 for CA, CT, DC, MD, MA, NJ, NY, VA, and WA; Zone 2: $86,600–$129,800 for other US locations.

Company

hirify.global provides a cloud-based, end-to-end software platform that helps trade businesses manage and grow their operations.

What you will do

• Own and execute content calendars for hirify.global, Aspire, and FieldRoutes customer communities.
• Source content, build brand personality, foster customer engagement, and strengthen trust across community platforms.
• Monitor questions, issues, escalations, trends, and risks, routing them to the appropriate teams and tracking resolution.
• Coordinate community efforts across brands by sharing playbooks, best practices, insights, and recommendations.
• Manage the Employee Advocacy program end-to-end, including content sourcing, employee enablement, participation growth, and performance reporting.
• Use monitoring and analytics tools to measure engagement, sentiment, and program impact and communicate findings to leadership.

Requirements

• 5+ years of experience in social media, community management, customer service, support, or marketing.
• Experience working across multiple brands, products, or audiences while preserving relevant nuances.
• Experience running or contributing to an employee advocacy or ambassador-style program.
• Familiarity with community platforms, page and group management, and content calendar management; Gainsight experience is strongly preferred.
• Familiarity with Salesforce and Tableau, strong communication and listening skills, and the ability to build cross-functional relationships.
• Ability to collect, analyze, and present community, social, engagement, sentiment, and program performance data.

Culture & Benefits

• Flexible time off, autonomous work support, learning and development opportunities, onboarding, and leadership training.
• Recognition programs including Bonusly and peer-nominated awards.
• Company-paid medical, dental, and vision coverage, with FSA, HSA, 401(k) matching, and telehealth options.
• Parental leave, fertility, surrogacy, and adoption reimbursement, maternity support, pet insurance, legal advisory services, and financial planning tools.
• Inclusive workplace that values individuality, diverse perspectives, and equitable opportunities.