Treasury Management Continuous Improvement Analyst (Treasury Management)

Location: McKinney, Texas, United States; available locations also include The Woodlands, Katy, Austin, Houston, Denton, and Dallas, Texas. Work Location: 7777 Henneman Way, McKinney, Texas 75070.

Company

hirify.global is a financial institution providing commercial banking and Treasury Management solutions, with a focus on customer relationships and operational excellence.

What you will do

• Analyze Treasury Management support, implementation, client training, service, and operational data to identify trends, root causes, recurring issues, and client friction points.
• Lead or support continuous improvement initiatives from intake through implementation, including current-state analysis, future-state design, workflow mapping, risk evaluation, and action tracking.
• Develop and maintain procedures, job aids, process maps, rubrics, and training resources for consistent execution, regulatory alignment, and knowledge sharing.
• Partner with Treasury Management leaders, specialists, product teams, technology partners, and risk stakeholders to gather requirements, validate opportunities, and support change management.
• Support quality assurance, client experience measurement, reporting, dashboards, sampling, trend analysis, coaching, and process redesign.
• Prepare test scenarios, perform user acceptance testing, document results, communicate defects, and validate system and workflow enhancements.

Requirements

• Bachelor’s degree in business administration, finance, operations, analytics, information systems, or a related field; equivalent relevant experience may be considered.
• At least 4 years of experience in Treasury Management, commercial banking operations, client support, implementation, quality assurance, business analysis, process improvement, project coordination, or a related operational role.
• Strong analytical, critical thinking, problem-solving, and root cause analysis skills.
• Working knowledge of Treasury Management products, client onboarding, support workflows, commercial banking operations, risk controls, and client authentication expectations.
• Proficiency with Microsoft Office, especially Excel, Word, PowerPoint, Teams, and Outlook.
• Ability to communicate clearly, manage multiple priorities, maintain confidentiality, and meet deadlines.

Nice to have

• Certified Treasury Professional, Certified Associate in Project Management, Lean Six Sigma, business analysis, or process improvement certification.
• Experience with ServiceNow, Genesys, OnRamp, Treasury Navigator, reporting tools, dashboards, or workflow systems.

Culture & Benefits

• Office-based work environment at the assigned company location.
• Work requires regular computer use, sustained attention to a monitor, and communication in person, by phone, and through electronic channels.
• Reasonable accommodations may be available for individuals with disabilities.