M&A Digital Channel Business Analyst

Location: Wilmington, Delaware, United States; hybrid, with four days per week in the M&T/Wilmington Trust footprint. Remote work may be considered only for candidates based within the footprint.

Salary: $78,700–$131,100 annual, USD.

Company

hirify.global’s Wilmington Trust Institutional Services division is undergoing a digital transformation focused on digital-first trust and agency products, client-centric operations, global solutions, and lower service costs.

What you will do

• Elicit and document requirements for M&A deal administration capabilities and related client- and employee-facing solutions.
• Document business processes, screen flows, user journeys, data requirements, user stories, and acceptance criteria.
• Support product vision, roadmap execution, backlog hygiene, wireframe and prototype reviews, and delivery coordination.
• Define enhancement success metrics covering adoption, usage, completion, errors, and operational efficiency.
• Support UAT, create functional test scripts, facilitate issue triage, and maintain traceability from requirements through delivery.
• Collaborate with product, technology, operations, business, risk, and compliance stakeholders to balance client experience, business value, efficiency, and controls.

Requirements

• At least five combined years of higher education and/or experience in business, technology, or a related field.
• Experience as a business analyst supporting digital products, platforms, or technology-enabled business processes.
• Strong analytical, problem-solving, written communication, verbal communication, documentation, and organizational skills.
• Ability to break down complex workflows, systems, and stakeholder needs into clear, actionable analysis.
• Ability to work effectively in ambiguous, fast-paced, and evolving environments while maintaining a client-centric mindset.
• Ability to address risk, control, compliance, and operational considerations during discovery and requirements definition.

Nice to have

• Bachelor’s degree or equivalent experience in business, technology, or a related field.
• Experience with UI/UX discovery, screen flows, digital experience metrics, and business process modeling tools such as Lucidchart or Visio.
• Understanding of digital security and access management, including authentication, identity verification, and account security controls.
• M&A knowledge, familiarity with Agile delivery and Jira or Confluence, or business analysis and Agile certifications or coursework.

Culture & Benefits

• Collaborative work across product, technology, operations, business, risk, and compliance functions.
• Opportunity to contribute to a rapidly growing institutional services segment and strategic digital transformation program.
• Hybrid work arrangement with four office days per week within the M&T/Wilmington Trust footprint.