Team Manager - Major Complex Loss

Location: Home United Kingdom; fully remote

Company

hirify.global is a professional services and technology firm providing risk, insurance, claims, underwriting, regulatory, customer experience, and digital transformation solutions to highly regulated organisations.

What you will do

• Manage the day-to-day operation of the major complex loss claims team, including SLAs, telephone answer rates, targets, rotas, holidays, and workload coverage.
• Coach, mentor, and develop colleagues through one-to-ones, performance reviews, inductions, training, and development planning.
• Maintain technical accuracy, claims quality, compliance with procedures, Delegated Authority Agreements, and Treating Customers Fairly principles.
• Monitor performance, attendance, backlogs, aged debt, and operational trends, producing reports and implementing improvement actions.
• Support escalations, complaints, recruitment, IT issue resolution, process improvements, and daily tasks for the Head of Major Complex Loss.

Requirements

• Previous experience leading, supervising, or managing a team.
• Experience in claims, insurance, or customer service environments.
• Strong understanding of claims operations, service standards, and SLAs.
• Experience coaching, mentoring, and developing colleagues to meet individual and team objectives.
• Confidence managing performance, attendance, and development conversations.
• Strong organisation skills, including prioritising workloads, managing rotas, and responding to changing business needs.

Culture & Benefits

• Fully remote working with flexible working practices.
• Leadership training, professional qualification funding, and ongoing learning opportunities.
• 5% employee and 5% employer pension contributions, life assurance, and an incentive plan.
• 25 days of holiday, increasing with tenure, plus enhanced family leave policies.
• Employee assistance, wellbeing resources, retailer discounts, and optional health and dental benefits.
• Employee resource groups, volunteering opportunities, and charitable initiatives.

Hiring process

• Application and CV review.
• Initial phone call followed by an interview.
• Offer and hiring.