Product Enablement Manager (SaaS)

Location: United States; fully remote role within a global team. For non-US jurisdictions, the position is offered as a fixed-term or permanent contract based on the country of residence.

Base salary: $105,000–$120,000 per year, plus equity.

Company

Zone & Co develops an ERP-native AI platform for financial operations within Oracle NetSuite, serving more than 4,500 customers worldwide.

What you will do

• Develop and maintain a product enablement roadmap aligned with product strategy and business goals.
• Partner with Product, Product Marketing, Customer Success, Support, Professional Services, Sales Enablement, Partner Enablement, and Learning & Development.
• Translate product launches and updates into scalable enablement programs for customer-facing teams.
• Create training guides, playbooks, onboarding programs, FAQs, technical documentation, knowledge bases, and certification tracks.
• Design and deliver workshops, webinars, internal training, and customer education programs.
• Track adoption, engagement, retention impact, and other KPIs while maintaining the product knowledge hub and customer feedback loops.

Requirements

• 5+ years of experience in SaaS product enablement, product marketing, product management, or a related field.
• Experience designing, delivering, and measuring product enablement or training programs in a SaaS environment.
• Experience creating scalable learning resources, technical documentation, training materials, and product knowledge programs.
• Ability to explain complex product and technical concepts clearly to diverse audiences, with strong written, verbal, and presentation skills.
• Proficiency with enablement tools, LMS, CMS, knowledge bases, collaboration platforms, and analytics tools.
• Proficiency in written and spoken English; a bachelor's degree in Business, Marketing, Communications, or a related field is preferred.

Nice to have

• Master's degree.
• Experience facilitating workshops, webinars, or customer education initiatives.

Culture & Benefits

• Fully remote work within a global team.
• High-trust flexibility and autonomy with minimal micromanagement.
• Opportunities to contribute to a fast-paced SaaS environment and global customer impact.
• Employment terms vary by country of residence; US employment is at-will, while non-US roles use written fixed-term or permanent contracts.