IT Desktop Support Engineer (AI)

Location: Hybrid; based in Madrid, Spain. The position listing also specifies Valencia, Spain.

Company

hirify.global designs and manufactures photovoltaic tracking systems and integrated clean-energy technology for utility-scale solar power plants.

What you will do

• Provide day-to-day desktop and technical support for the European team, including executives and assistants.
• Acquire, configure, install, maintain, upgrade, and support workstations, laptops, printers, operating systems, software, and applications.
• Troubleshoot Wi-Fi, network connectivity, file access, Office 365, Box.com, Okta, Zoom, and other workplace technologies.
• Deploy devices in a domain environment, manage inventory and asset tagging, and perform Active Directory account creation and password resets.
• Manage support tickets, change tasks, procedures, databases, and problem-resolution activities.
• Act as the local IT point of contact and partner with global IT teams to improve service delivery and user experience.

Requirements

• Based in Madrid, Spain and able to work in a hybrid arrangement.
• Proficient English and Spanish.
• At least 3 years of IT desktop support experience.
• Strong knowledge of Windows, Office 365, networking, and Active Directory.
• Experience leading or supporting a regional IT function as the primary point of contact.
• Experience with scripting or programming such as Python, PowerShell, or JavaScript, plus familiarity with automation tools, APIs, or workflow platforms.

Nice to have

• Interest in or hands-on experience with AI tools in business environments.
• Bachelor’s degree or equivalent experience.

Culture & Benefits

• Intense collaboration and strong customer focus.
• Fast, disciplined execution with a commitment to continuous improvement.
• Autonomous, hands-on work combining daily support with longer-term improvement initiatives.
• Opportunity to support a global clean-energy technology organization.