IT Support Technician II (Gaming)

Location: On-site in Barcelona, Spain, five days a week from the hub

Company

Global interactive entertainment company developing, publishing, and operating games across mobile, web, PC, and console.

What you will do

• Diagnose, prioritize, and resolve support requests with timely communication.
• Troubleshoot workstation, connectivity, identity, and workplace technology issues across macOS, Windows, iOS, and Android.
• Manage employee onboarding, offboarding, device lifecycles, and access processes.
• Support Google Workspace, Microsoft 365, Okta, JumpCloud, endpoint management, identity controls, and Zoom AV/VC systems.
• Improve support processes through automation, self-service, and scalable system administration approaches.
• Create technical documentation, runbooks, standards, and knowledge-base content while applying security practices for data integrity and malware protection.

Requirements

• At least five years of related IT support or service desk experience.
• Experience with macOS, Windows, iOS, Android, peripherals, business applications, and workplace technology.
• Working knowledge of Google Workspace, Microsoft 365, Okta, JumpCloud, Zoom, endpoint management, and identity/access controls.
• Hands-on experience with Jira Service Management or a comparable platform.
• Experience with scripting, automation, process improvement, decision-making, planning, and end-user service.
• Strong English language skills are required.

Nice to have

• Experience with Jamf Pro, Meraki, NinjaOne/NinjaRMM, or similar platforms.
• Experience building prototypes, test cases, or small automation solutions.
• Relevant IT service management, cloud, endpoint, or security certification.

Culture & Benefits

• Diverse and supportive work environment focused on respect and equal employment opportunities.
• Global collaboration across a worldwide game development organization.
• Access to sensitive information requires background checks after a conditional offer.