On-Site IT Support Specialist

Location: On-site in Madrid, Spain

Company

hirify.global operates a Madrid office with an international management structure, including management based in Paris.

What you will do

• Provide Level 2 on-site IT support for employees in the Madrid office.
• Manage incidents and service requests in ServiceNow, including prioritization, troubleshooting, escalation, and closure within agreed SLAs.
• Support Windows workstations, hardware peripherals, network and Wi-Fi connectivity, mobile devices, and standard corporate software.
• Coordinate hardware and software provisioning, deployment, repairs, refreshes, loaner devices, onboarding, and offboarding.
• Maintain IT asset records, equipment inventory, troubleshooting documentation, and knowledge base articles.
• Prepare activity reports covering ticket volumes, backlog, SLA compliance, recurring issues, and service improvements.

Requirements

• Professional experience in corporate end-user computing support, Level 2 troubleshooting, and hardware and software deployment.
• Solid working knowledge of ServiceNow for ticket lifecycle management.
• Strong technical proficiency with Windows OS, hardware peripherals, connectivity issues, and standard business applications.
• Hands-on experience with IT onboarding and offboarding procedures.
• Professional proficiency in Spanish and English is mandatory.
• High autonomy, ownership, customer service, communication, prioritization, and problem-solving skills.

Nice to have

• Working knowledge of French.
• Familiarity with Microsoft 365, Active Directory, Azure AD, Microsoft Intune, or SCCM.
• Experience with mobile device management and IT asset management.
• Knowledge of ITIL frameworks and service delivery standards.
• Experience in a multi-site or international environment with remote reporting lines.

Culture & Benefits

• Work autonomously on site while coordinating with international management and local stakeholders.
• Collaborate with a Paris-based management team through defined priorities and escalation paths.
• Contribute to continuous service improvement by identifying recurring technical issues.