Customer Success Manager (France)

Location: Paris, France; on-site. Candidates must already hold a permanent work and residence permit for France.

Company

hirify.global provides a platform connecting customer conversations, customer data, payments, and AI Agents to support personalized customer journeys.

What you will do

• Support pre-sales activities and deliver product demonstrations with the Sales team.
• Onboard customers and implement hirify.global products, from basic setups to complex projects.
• Drive AI-agent and omnichannel use cases from scoping through go-live and adoption.
• Manage customer lifecycles through business reviews, customer success meetings, and continuous improvement.
• Deploy professional services, train customer stakeholders, and identify renewal, upsell, and cross-sell opportunities.
• Collaborate with Sales, Account Management, Product, Development, Marketing, and Technical Support while improving internal tools and success services.

Requirements

• 3–5+ years of experience in customer success, account management, project management, or consultancy, ideally in SaaS, telecom, or marketing technology.
• Experience onboarding and implementing SaaS or CPaaS products.
• Technical affinity with APIs and the ability to turn technical documentation into clear customer guidance.
• Strong business judgment, relationship-building, communication, structured thinking, and proactive customer leadership.
• Fluent English and French required.
• Permanent French work and residence permit required.

Nice to have

• Experience with contact center software, conversational channels, or AI agents.
• Experience in SaaS, telecom, or marketing technology.

Culture & Benefits

• On-site, fast-paced environment focused on AI-driven change and collaboration.
• Three-day global onboarding program at the headquarters in Breda.
• Meal vouchers and 50% coverage of transport and travel costs.
• 25 vacation days and participation in a Sales Incentive Plan.
• Employee Share Purchase Program, Udemy, CM Academy, and professional meetups.

Hiring process

• Initial call with the recruitment team.
• Office visit and meeting with the team.
• Meeting with the founder or COO, followed by an offer.