Customer Success Manager (Italian Speaker)

Location: Paris, France; workplace: hybrid

Company

hirify.global One is a B2B SaaS product company providing an AI-powered customer data, personalization, and journey orchestration platform for marketing and customer engagement teams.

What you will do

• Act as the primary customer-facing contact and connect client needs with platform capabilities.
• Help customers select relevant products and features and maximize technology adoption.
• Develop and maintain account plans that identify opportunities to increase customer value.
• Build trusted-advisor relationships and drive customer satisfaction.
• Coordinate with engineers, developers, and product specialists to resolve technical and escalated customer issues.
• Share market trends, unmet needs, and product ideas with internal teams.

Requirements

• Previous experience in customer success, account management, strategic consulting, or another customer-facing role.
• Experience collaborating with customers and building relationships, including at executive level.
• Strong written and spoken English and Italian communication skills.
• Strong communication, listening, project management, and time management skills.
• Ability to work in a fast-paced startup environment and proactively improve outreach and follow-up effectiveness.

Culture & Benefits

• Work with a diverse international team representing more than 50 nationalities.
• Access internal training in AI fundamentals, coding, foreign languages, and personal development.
• Access learning platforms including LinkedIn Learning, MasterClass, Blinkist, Spotify, and CloudGuru.
• Eligibility-based ESOP participation and referral bonuses.
• Volunteer opportunities, social impact projects, global retreats, and team-building events.