Senior Customer Success Manager (SASE)

Location: Paris, France

Company

hirify.global provides a centralized cloud-delivered platform that converges enterprise networking and security, creating the SASE product category.

What you will do

• Own the health of assigned customer accounts and help customers achieve the full value of the platform.
• Build relationships with key customer stakeholders and internal Sales, Customer Success, R&D, and Support Engineering teams.
• Orchestrate the post-sales customer journey from deployment through renewal.
• Conduct quarterly business reviews and product adoption maturity assessments.
• Manage renewals, upsells, customer adoption, and account expansion.

Requirements

• 5+ years of experience in Customer Success or sales, ideally at a high-growth SaaS software or technology vendor.
• Experience with networking, security, or AI software solutions.
• Excellent customer communication and presentation skills.
• Strong listening, influencing, persuasion, problem-solving, and stakeholder-management abilities.
• Highly organized and effective in a nimble, fast-paced environment.
• Ability to travel up to 25% of the time.

Culture & Benefits

• Work with enterprise customers on cloud networking and security solutions.
• Collaborate across Sales, Customer Success, R&D, and Support Engineering.
• Operate in a fast-paced, high-growth technology environment.