Customer Success Manager (EV Charging)

Location: Paris, France; supporting customers and partners in France and other French-speaking markets

Company

hirify.global develops intuitive EV charging hardware and software for homes, housing cooperatives, installers, distributors, and charging point operators.

What you will do

• Onboard new customers and partners and provide the knowledge and tools needed to succeed.
• Build long-term relationships and advise customers throughout their journey.
• Deliver customer and partner training sessions and workshops.
• Increase product adoption and help customers gain maximum value from hirify.global’s services.
• Collaborate with sales, support, product, and marketing teams to improve the customer experience.
• Represent hirify.global at customer events, trade shows, and partner meetings while sharing customer feedback internally.

Requirements

• Experience in a complex B2B ecosystem and comfort working with hardware, software, or IT integrations.
• Experience in Customer Success, Account Management, Customer Service, or a similar customer-facing role.
• Experience onboarding, training, or supporting B2B customers.
• Strong relationship-building, communication, and stakeholder management skills.
• Experience with CRM and customer success tools, plus the ability to explain complex topics simply.
• Fluency in French and English, written and spoken.

Nice to have

• Experience in EV charging, energy, SaaS, or another technical industry.

Culture & Benefits

• Flexible, trust-based working style focused on results.
• Hardware provided for work and access to hirify.global products.
• Career growth and competence development opportunities.
• Insurance, pension benefits, and a yearly bonus scheme.
• Social events and a collaborative, multidisciplinary work environment.