Technical Solutions Consultant (Payments)

Location: Warsaw, Poland; hybrid with at least three days per week in the Warsaw office

Salary: zł164,150–zł269,675 annually, potentially including sales incentive payments; bonus and equity may also apply.

Company

hirify.global is a global payments technology company facilitating transactions between consumers, merchants, financial institutions, and government entities across more than 200 countries and territories.

What you will do

• Provide advanced technical consultation and support for customer implementations, integrations, and production issues across hirify.global and Cybersource products.
• Investigate complex issues involving APIs, payment processing, authentication, tokenization, risk solutions, logs, transaction data, and system behavior.
• Lead technical discussions with customers, partners, Product, Engineering, Operations, and Client Services teams.
• Manage high-priority escalations from investigation through resolution, maintaining clear communication throughout the incident lifecycle.
• Contribute to root-cause analysis, problem management, service improvements, automation, product launches, migrations, and technical documentation.
• Share technical knowledge, mentor junior colleagues, coordinate operational activities, and participate in off-hours or on-call support when required.

Requirements

• Experience supporting complex technical products, SaaS platforms, enterprise applications, integrations, or payment technologies.
• Background in technical support, technical consulting, solutions engineering, or client services, including enterprise customer escalations.
• Hands-on experience with APIs, web services, JSON, XML, transaction flows, application logs, and integration troubleshooting.
• Knowledge of TCP/IP, DNS, SSL/TLS, VPNs, proxies, databases, and SQL.
• Fluent English and strong communication, collaboration, and stakeholder management skills.
• Ability to explain complex technical concepts to technical and non-technical audiences and provide guidance or mentoring.

Nice to have

• Experience in payment processing, eCommerce, digital payments, or financial technology.
• Experience with incident management, product launches, migrations, service improvement, or technical documentation.

Culture & Benefits

• Opportunity to work on payment technology and customer initiatives at global scale.
• Medical, dental, vision, pension, life insurance, annual leave, and wellness benefits may be available.
• Potential bonus, equity, and sales incentive payments may apply.
• Cross-functional collaboration with Product, Engineering, Operations, and Client Services teams.