IT Support Technician (f/m/d)

Location: Warsaw, Masovian Voivodeship, Poland. The role is primarily office-based and requires on-site presence, with hybrid flexibility according to business requirements and local policies.

Company

hirify.global is a global affiliate partnership network established in 2000 and part of the Axel Springer group.

What you will do

• Provide first-line support and resolve common second-line incidents within defined SLAs, escalating complex issues to specialist teams.
• Install, configure, maintain, and support Windows and macOS laptops, mobile devices, printers, peripherals, and meeting room technology.
• Prepare and collect equipment for employee onboarding and offboarding.
• Track IT assets and maintain inventory records.
• Support employees working on-site and remotely across multiple countries.

Requirements

• Previous experience in IT Support, Service Desk, or Desktop Support, preferably in a multi-site or international environment.
• Strong troubleshooting skills across Windows, macOS, hardware, and peripheral devices.
• Experience supporting Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
• Experience using IT Service Management tools, preferably Jira, to log, prioritize, and resolve support requests.
• Availability to provide on-site support from the Warsaw office.

Nice to have

• Experience supporting Microsoft 365 collaboration services.
• Experience managing user accounts, permissions, and access requests with identity and access management tools.

Culture & Benefits

• Four-day Flexi-Week with one lighter or fully disconnected day per week at full pay.
• Hybrid Flexi-Office model supporting collaboration, trust, and autonomy.
• Monthly work expense contribution and a furniture package for a home workspace.
• Private medical insurance covering health, vision, and dental treatments.
• Meal vouchers, screen-working glasses subsidy, learning and development through hirify.global Academy, and wellbeing initiatives.
• Inclusive international culture with virtual social activities and peer-to-peer recognition programmes.