Senior Technical Solutions Consultant (SaaS)

Location: Remote from Poland or Hungary; scheduled shifts aligned with European, US Eastern, or US Pacific business hours may be required.

Company

hirify.global provides a SaaS platform with configurable calculations, data structures, integrations, and business logic.

What you will do

• Develop deep expertise in the platform, data structures, and calculation capabilities.
• Own complex customer issues involving calculations, configuration, data modeling, integrations, and product functionality.
• Investigate customer data models, calculation logic, and data flows to identify root causes, dependencies, and inconsistencies.
• Communicate technical issues, investigation progress, and resolutions to customers and internal teams.
• Partner with Product, Engineering, and Customer Success to address recurring issues and improve the product.
• Mentor consultants and improve support processes, tools, documentation, and knowledge sharing.

Requirements

• 5+ years of experience in a technical, customer-facing role working with B2B SaaS applications.
• Experience with complex datasets, data structures, joins, unions, transformations, and troubleshooting data issues.
• Advanced proficiency with Excel or similar spreadsheet tools, including formulas, lookups, data manipulation, and large datasets.
• Strong analytical, problem-solving, written communication, and verbal communication skills.
• Ability to investigate unfamiliar technical challenges independently and explain complex concepts to audiences with different technical backgrounds.
• Availability for scheduled shifts aligned with European, US Eastern, or US Pacific business hours and participation in an on-call rotation.

Nice to have

• Experience with enterprise SaaS platforms such as Anaplan, Pigment, Xactly, Varicent, SAP Commissions, or similar.
• Background in financial modeling, business analytics, or revenue operations.
• Familiarity with Python, JavaScript, or AI-assisted tools for analysis, troubleshooting, or data validation.
• Experience with Power BI, Tableau, or similar business intelligence and data visualization tools.

Culture & Benefits

• Remote work arrangement from Poland or Hungary.
• Global Support team collaboration across customer-facing and internal functions.
• Employer of Record support for compliance, payroll, and applicable benefits.
• On-call participation to support timely resolution of critical issues and maintain system uptime.