Technical Support Engineer (AI)

Location: Hybrid role based in Kraków, Poland

Salary: PLN 13,000–15,000 gross per month

Company

hirify.global is a Sweden-founded product company providing AI-powered cloud-based spend management and accounts payable automation solutions.

What you will do

• Troubleshoot application and underlying technical issues in hirify.global Suite products escalated to L2.
• Support customers, partners, and consultants by providing clear, timely explanations and actionable solutions.
• Collaborate with R&D, L1 Support, and Consulting to resolve complex application-related problems.
• Stay current with product features and developments to improve troubleshooting efficiency.
• Document support cases, resolutions, and technical details for knowledge sharing and future troubleshooting.

Requirements

• Proficiency in Polish and English, spoken and written, for communication with international customers and teams.
• General understanding of technology and comfort working in technical environments.
• Experience with SQL, XML, and JSON.
• Strong analytical and problem-solving skills, including root-cause analysis of technical issues.
• Attention to detail and a customer-focused approach to technical support.
• Willingness to learn new tools and technologies.

Nice to have

• Experience with AP processes, finance, procurement, data capture, OCR, or eInvoicing.
• Understanding of source code and ability to work with a codebase during troubleshooting.
• Experience troubleshooting REST APIs, system performance, SaaS platforms, or web applications.
• Experience troubleshooting or configuring SAP, D365FO, D365BC, or NetSuite.
• Understanding of data integration platforms.

Culture & Benefits

• Collaborative, meritocratic, and employee-centric work culture.
• Private healthcare and life insurance.
• MyBenefit program and a day off for birthdays.
• Training budget and opportunities for professional development.
• Summer and winter parties, team events, and a supportive leadership culture.