IT Support Specialist (AI)

Location: Warsaw, Poland; hybrid work with attendance at the Warsaw office 3 days a week

Company

hirify.global combines technology, design, premium craftsmanship, and sustainable local production to create made-to-order furniture.

What you will do

• Provide first- and second-line support for hardware, software, and network issues across Windows and macOS.
• Manage user accounts, licenses, permissions, and SaaS administration in Google Workspace, Atlassian, and Slack.
• Handle technical onboarding and offboarding, including hardware setup and secure access removal.
• Maintain office infrastructure such as Wi-Fi, VPN, printers, and meeting-room AV equipment.
• Manage the device lifecycle and maintain accurate IT asset records.
• Document recurring cases, create runbooks and user guides, and identify opportunities for simplification, automation, and AI-driven support.

Requirements

• 1–3 years of experience in an L1/L2 technical support role.
• Hands-on troubleshooting experience with Windows, macOS, networks, VPN, and Wi-Fi.
• Administrative experience with Google Workspace, Jira, Confluence, Slack, and similar SaaS platforms.
• Experience with office equipment, technical onboarding and offboarding, and hardware lifecycle management.
• Ability to write clear documentation and step-by-step instructions and regular use of AI tools in daily work.
• Fluent Polish and English at least at B2 level; availability to work from the Warsaw office 3 days per week.

Nice to have

• Basic PowerShell or Python scripting.
• Experience with Zapier, Make, or n8n.
• ITIL Foundation or Google Workspace Administrator certification.
• Side projects such as a homelab, scripts, or AI workflows.
• Interest in IT security and experience building reusable AI solutions.

Culture & Benefits

• Small teams, open communication, shared ownership, and fast decision-making.
• One extra day off every month.
• Private healthcare and a sports card.
• hirify.global furniture discount and regular team get-togethers.
• Dog-friendly office and access to AI tools with dedicated time for learning.