Customer Support Specialist (Multilingual)

Location: Lisbon, Portugal; candidates must be based in Lisbon or ready to relocate. Flexible contract options are available for 20 or 40 hours per week, with rotating shifts.

Company

hirify.global develops and operates a network of electric vehicle charging stations to accelerate sustainable mobility and make EV charging more accessible and reliable.

What you will do

• Handle a high volume of customer contacts through calls, email, and chat.
• Investigate charging issues, identify root causes, and provide fast, effective solutions.
• Monitor the EV charging network and proactively identify, triage, and resolve operational issues.
• Use multiple support platforms, applications, tools, and knowledge bases.
• Escalate urgent technical and operational incidents for prompt resolution.
• Document customer interactions and report recurring trends to team leads and management.

Requirements

• Fluent French, Portuguese, Spanish, and English, both spoken and written.
• Strong written and verbal communication skills across multiple channels.
• Empathy, patience, creativity, and a customer-focused approach.
• Proactive, independent, entrepreneurial, and comfortable in a fast-paced environment.
• Availability to work rotating shifts and to be based in Lisbon or relocate there.
• Interest in electric mobility and sustainability.

Nice to have

• Flemish or Polish language skills.

Culture & Benefits

• Private health insurance coverage.
• Gym membership, flexible working hours, and 20-hour or 40-hour contract options.
• Annual offsite and regular local team-building activities.
• English training for collaboration across markets and teams.
• Free office snacks, unlimited coffee, and a meal allowance for each worked day.
• Special discounts for electric vehicle charging.