Travel & Expenses Customer Support - German Speaker (Accounting)

Location: Coimbra, Portugal; hybrid working model combining onsite and offsite work.

Company

hirify.global Portugal provides global aerospace and defence services through its GBS organization.

What you will do

• Manage incoming phone calls, emails, and chat messages from hirify.global travelers.
• Identify traveler needs and provide accurate guidance based on hirify.global policies, country-specific tax laws, and expense reporting tools.
• Handle complaints, provide solutions and alternatives, follow up on resolutions, and maintain interaction records.
• Build positive customer relationships through clear and professional communication.
• Meet Customer Care Team targets, call-handling quotas, and communication procedures.

Requirements

• At least 1 year of work experience, ideally in customer support or a contact center.
• Fluency in English and German is required.
• Strong phone-handling and active-listening skills.
• Customer focus, resilience, self-control, and the ability to manage complaints and changing priorities.
• Good computer skills and knowledge of standard office software, including ServiceNow and Google Workspace.
• Awareness of compliance risks and commitment to acting with integrity.

Nice to have

• Previous customer support or client service representative experience.
• KDS NEO experience.
• Ability to promote communication best practices and take initiative autonomously.

Culture & Benefits

• Hybrid work combining onsite and offsite work.
• Modern office with good public transport connections.
• Career opportunities within hirify.global European core countries and other regions.
• Structured onboarding experience and a collaborative GBS environment.
• Permanent employment with hirify.global Portugal.