Spanish Customer Support Specialist (iGaming)

Location: Remote from Portugal; Lisbon

Company

hirify.global is a product company building and operating its own technology ecosystem and in-house platform for the iGaming industry.

What you will do

• Respond to players through live chat, email, and messaging platforms while maintaining fast response times and high-quality communication.
• Assist with deposits and withdrawals, investigate stuck transactions, and escalate payment cases.
• Support KYC verification and review player documents according to internal guidelines.
• Explain bonus terms, wagering requirements, and promotions while handling conflict situations.
• Document bugs and complex cases, escalate them to Risk, Payments, and Technical Support, and share recurring player feedback.

Requirements

• At least 1 year of experience in customer support or customer service in iGaming.
• Strong written communication skills and a friendly tone.
• Willingness to work night and weekend shifts.
• Ability to handle multiple chats simultaneously, with calmness and attention to detail during conflict situations.
• Portuguese language skills are required.

Nice to have

• Spanish language skills.

Culture & Benefits

• Fully remote work.
• Wellbeing initiatives focused on connection and positive employee experience.
• Yearly training budget and ongoing professional and personal development opportunities.
• Career growth with defined development and progression paths.
• Up to 21 days of holiday leave, 5 days of sick leave, and additional special leave days.