Junior Premium Customer Support Manager (Portuguese-speaking VIP Chat Support)

Location: Remote from Portugal

Salary: 600 USD base salary + up to 300 USD KPI bonus per month

Company

Adviva is an international iGaming platform expanding its VIP customer support team.

What you will do

• Resolve VIP clients' requests through online chat in Portuguese and English.
• Help clients with service and account questions.
• Advise clients on the company's iGaming products.
• Maintain response speed, response quality, and accurate CRM data.

Requirements

• Portuguese at B1 level or higher, including written communication.
• English at B1 level or higher; training and team communication are conducted in English.
• At least 3 months of written customer chat support experience; call and call-center experience does not count.
• Full-time availability without combining the role with studies or another job.
• Typing speed of at least 25 words per minute in Portuguese, tested online.
• Own laptop or PC, headset with microphone, stable internet connection, and a Telegram account.

Nice to have

• Experience supporting VIP clients.

Culture & Benefits

• Fully remote work from home.
• Day shifts on a 5/2 or 2/2 schedule; occasional night coverage may be required during colleagues' vacations.
• Online training and onboarding support.
• Growth opportunities within an international team.

Hiring process

• Complete a short online questionnaire with typing and internet speed tests.
• Attend an online interview.
• Complete English-language training before starting the first shifts.