Client Account Manager (IT Services)

Location: Savannah, GA, United States; regular in-person customer work is required

Company

hirify.global accelerates the growth of IT service provider companies through technology solutions, customer partnerships, and service-focused collaboration.

What you will do

• Manage existing customer accounts and understand business and technology needs without cold calling.
• Identify technology gaps and create 12-month business and technical roadmaps with associated budgets.
• Map customer needs to the service catalog and cross-sell relevant solutions.
• Qualify, quote, and close sales opportunities, including service proposals, contracts, leases, and service-level agreements.
• Coordinate with technical pre-sales on proposals, quotes, presentations, and solution positioning.
• Record opportunities, activities, and follow-ups in the CRM and attend weekly sales training and meetings.

Requirements

• Strong communication, collaboration, organization, and independent work skills.
• Ability to manage multiple projects and deadlines under pressure.
• Ability to interpret documents, prepare routine reports, and calculate discounts, commissions, percentages, and margins.
• Professional appearance and strong telephone communication skills.
• Current driver's license and personal vehicle required.
• Ability to work with customers by phone and in person is required.

Nice to have

• Account management or sales certifications such as Certified Account Manager or Customer Success Certification.
• Experience in SaaS, IT services, healthcare, or another relevant industry.
• Knowledge of digital sales and customer service tools, including email marketing, social media, and data analytics.

Culture & Benefits

• Best-in-class training, mentorship, and clear advancement paths.
• Culture focused on teamwork, service, trust, innovation, and continuous learning.
• Medical, dental, vision, and life insurance.
• 401(k) company match.
• Flexible vacation time after the first year, paid sick time, paid parental leave, and 10 holidays.
• Healthy lifestyle reimbursement, membership subsidy, volunteer time, and certification reimbursement.