Customer Support Engineer (L1) – 24/7 Operations

Location: Sant Joan Despí (BCN), Spain. Full-time onsite role with a 24/7 rotating shift schedule.

Company

hirify.global is an international technology group delivering secure telecommunications, connectivity, IoT, digital security, financial platform, and currency technology solutions.

What you will do

• Provide first-line technical support and act as the initial point of contact for customers.
• Perform troubleshooting and diagnosis using monitoring tools and documented procedures.
• Open, manage, document, update, and close support tickets throughout the incident lifecycle.
• Escalate incidents to the next support level and provide clear handovers.
• Coordinate with internal teams and stakeholders to support reliable service delivery.
• Coordinate maintenance windows, perform basic user administration, and execute defined technical tasks in a Linux environment.

Requirements

• Strong interest in IT and operations with a proactive, hands-on, and structured approach.
• Customer-focused communication skills and the ability to remain calm under pressure.
• Ability to collaborate with different teams and stakeholders.
• Willingness to work a 24/7 rotating shift schedule.
• Basic understanding of IT service management concepts.

Nice to have

• ITIL knowledge.
• Familiarity with ticketing systems such as ServiceNow and monitoring tools.
• Basic Linux knowledge, including commands and log checking.

Culture & Benefits

• Diverse, people-oriented environment with flat hierarchies and strong team collaboration.
• Global collaboration with stakeholders around the world.
• Continuous training, coaching, and talent development programs.
• Flexible compensation options, including transport tickets, training, and private insurance.
• Onsite canteen with breakfast and lunch services.
• Rotation-based scheduling designed to support work-life balance.
• Convenient access by public transport.