Technical Success Manager - Enterprise Accounts (DACH) (Cybersecurity)

Location: Munich Office, Germany

Company

hirify.global provides AI-driven cybersecurity technology that detects and responds to novel, real-time cyber threats.

What you will do

• Build trusted relationships with enterprise security and IT stakeholders and understand their workflows, priorities, and success outcomes.
• Create technical success plans that drive platform adoption, reduce risk, and deliver measurable customer value.
• Identify high-value security use cases and help customers transition from deployment to active operational use.
• Monitor product usage, engagement, and health indicators to identify adoption gaps, underutilization, and retention risks.
• Lead mitigation planning for technical blockers, integrations, operational gaps, and customer health risks.
• Provide technical insights for renewals, QBRs, expansion, cross-sell, and account strategy while representing customer feedback internally.

Requirements

• Fluent German and English are essential.
• 3+ years of experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, or Product Specialist.
• Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
• Experience driving adoption, retention, technical value realization, and customer health improvement.
• Ability to explain complex technical concepts clearly to security engineers, SOC analysts, system administrators, technical leaders, and executives.
• Strong communication, presentation, stakeholder management, and cross-functional collaboration skills.

Nice to have

• Experience with security operations, SOC workflows, threat detection, or incident response use cases.
• Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance.

Culture & Benefits

• 30 days of annual leave plus public holidays.
• Additional day off for a birthday.
• Discounted Deutschlandticket for commuting.
• Monthly tax-free Pluxee Benefit Card allowance.
• Company pension scheme and employee protection package including life, disability, and accident insurance.
• Employee Assistance Programme and investment in learning and professional development.