Partner Success Executive

Location: Amsterdam, Netherlands — hybrid, with a minimum of two days per week in the Amsterdam office

Company

hirify.global operates a workplace wellness platform connecting employees with fitness, mindfulness, therapy, nutrition, and sleep partners through one subscription.

What you will do

• Build and maintain long-term relationships with fitness and wellness partners across the Benelux region.
• Manage partner onboarding and ongoing support through Zendesk.
• Review and renegotiate commercial and non-commercial partner conditions.
• Coordinate with Customer Experience and Finance to resolve local issues and booking friction.
• Identify at-risk partners and implement retention strategies.
• Provide market feedback and contribute to regional projects, contract renewals, and support workflow improvements.

Requirements

• 3–5 years of professional experience, including at least one year in a user-facing or partner-facing role such as Account Management, Customer Success, or Support.
• Native-level Dutch and fluent English.
• Confidence managing a high volume of calls and video interactions with partners.
• Ability to handle challenging contract-term discussions and achieve constructive outcomes.
• Proactive, curious, target-oriented, and comfortable building processes in a fast-moving environment.
• Experience with Zendesk, Salesforce, and Excel is beneficial.

Culture & Benefits

• Hybrid and remote options within a Flexible First work model; this role requires regular Amsterdam office attendance.
• Home-office setup reimbursement and a monthly work allowance.
• Flexible schedules aligned with time zones, team needs, and personal routines.
• At least 25 days of paid holiday per year, increasing with tenure, plus annual holidays and a birthday holiday.
• 100% paid parental leave, wellbeing resources, a hirify.global Gold membership, and professional development opportunities.