Senior Customer Success Manager (SaaS)

Location: Anywhere within the EU, with flexible hybrid work available from hubs in Stockholm, Copenhagen, Berlin, or Amsterdam. EU residency or a work permit is required.

Company

hirify.global is an international, fast-growing company headquartered in Stockholm that provides digitalisation and SaaS solutions.

What you will do

• Own a strategic portfolio of medium, large, and enterprise customer accounts.
• Drive customer adoption of hirify.global solutions and help customers achieve business outcomes.
• Build lasting customer partnerships and increase satisfaction, retention, and long-term value.
• Manage renewals, prevent churn, and identify opportunities for account expansion.
• Represent the customer internally and collaborate with Product, Sales, and Support.

Requirements

• At least 5 years of experience working with B2B and enterprise customers, ideally in customer success or account management.
• Experience in the digitalisation industry, preferably SaaS.
• Comfort navigating IT landscapes and understanding how technology systems connect.
• Fluent English, spoken and written.
• EU residency or a valid EU work permit.
• Solution-oriented, results-driven, structured, and strategic approach.

Nice to have

• Fluency in Swedish, German, or Dutch.
• Experience in a high-growth or scale-up environment.
• A relevant university degree.

Culture & Benefits

• International work environment with colleagues across Europe.
• Flexible hybrid work model at the Stockholm, Copenhagen, Berlin, and Amsterdam hubs.
• Collaborative culture focused on care, challenge, commitment, and shared success.

Hiring process

• Competence-based recruitment process.
• Solution orientation, results focus, structure, and strategic thinking are assessed during recruitment.