Customer Success Manager (SaaS)

Location: Scottsdale, Arizona, United States; hybrid working with three days per week required in the office. Remote working is not offered.

Salary: Base salary up to $65,000 per year, plus commission. Typical total earnings are $80,000–$85,000 in the first year, $90,000–$95,000 in the second year, and $100,000+ from the third year onward.

Company

hirify.global is a SaaS company providing software that identifies businesses visiting clients’ websites and helps convert those visitors into actionable leads.

What you will do

• Build and maintain client relationships throughout the contract lifecycle.
• Provide customer support and identify additional use cases to increase product value.
• Develop customer strategies and contribute to revenue growth through upselling and contract expansion.
• Host online meetings with stakeholders to review progress toward desired outcomes.
• Identify, qualify, and resolve customer issues in collaboration with Support and Product teams.
• Negotiate contract renewals and expansion proposals while working toward individual and team KPIs.

Requirements

• Background in sales, account management, or customer success.
• Experience using CRM systems.
• Experience interacting with director-level stakeholders.
• Intermediate to advanced Microsoft Office skills, including Word, Excel, PowerPoint, and Outlook.
• Strong communication, problem-solving, strategic thinking, and negotiation skills.
• Experience working toward targets and KPIs.

Culture & Benefits

• Medical, dental, vision, and life insurance, plus a 401(k) and Employee Assistance Program.
• 20 PTO days, 9 public holidays, and a day off for your birthday.
• Incentive trips abroad for top performers every quarter.
• Two paid volunteer days, company fundraisers, and volunteer events.
• Social activities including sports games, Wine & Paint nights, and kickball leagues.