Enterprise Customer Outcome Manager (SaaS)

Location: Anywhere in the United States; remote-first with approximately 25% travel to customer sites and events. Onsite onboarding in Columbus, Ohio is required during the first week.

Salary: $70,000–$75,000 base salary, plus eligibility for a company performance bonus.

Company

hirify.global develops a cloud-based SaaS facility maintenance and management product for education, property management, manufacturing, and other markets.

What you will do

• Serve as the primary strategic advisor and relationship owner for enterprise accounts after implementation.
• Drive customer adoption, retention, satisfaction, and measurable platform value.
• Lead quarterly business reviews with executive stakeholders and decision-makers.
• Identify upsell and cross-sell opportunities and collaborate with Sales to close them.
• Monitor account health and usage, translating insights into customer actions and growth plans.
• Partner with Product, Engineering, and Solutions Engineering while representing customer needs internally.

Requirements

• Experience in enterprise account management, customer success, or a similar client-facing SaaS role.
• Strong understanding of enterprise buying cycles, success metrics, and executive engagement.
• Experience managing complex, high-value accounts and influencing VP- and C-level stakeholders.
• Ability to analyze usage data and translate it into actionable insights.
• Experience with Salesforce, Planhat or similar customer success platforms, and Microsoft Excel.
• Strong written, verbal, presentation, organizational, and time-management skills.

Nice to have

• Familiarity with facilities or operations management software.
• Previous experience with hirify.global.

Culture & Benefits

• Remote-first work environment with access to the office as needed.
• 100% company-paid health, dental, and vision insurance.
• 401(k), short- and long-term disability, and life insurance.
• Generous PTO and unplanned time off policies.
• Home office equipment, a company-sponsored laptop and headset, up to $500 for home office needs, and $60 per month toward home internet.
• Flexible scheduling, one annual company event, and a collaborative culture focused on transparency, continuous improvement, and work-life balance.

Hiring process

• Application through the Workable portal.
• 30-minute People Ops phone screen, followed by a 60-minute hiring manager conversation.
• 60-minute final panel interview; background check required before onboarding.