Account Manager (Microsoft 365)

Location: Remote in Australia, with listed locations in Perth, Sydney, and Melbourne. Home, office, or mixed work arrangements are supported.

Company

hirify.global provides a Human Success Platform built for Microsoft 365 and Teams, supporting learning, performance, engagement, and AI readiness for organizations worldwide.

What you will do

• Manage a portfolio of ANZ customer accounts across adoption, retention, renewals, and expansion.
• Lead customer check-ins, success conversations, and business reviews to understand goals, reinforce value, and identify risks.
• Own renewal readiness, including timelines, subscription details, risk identification, customer preparation, and on-time closure.
• Lead commercial renewal discussions involving pricing, terms, objections, paperwork, and internal coordination.
• Identify upsell, cross-sell, user-growth, and product-expansion opportunities using customer insight and usage data.
• Maintain accurate CRM records and share customer feedback, risks, product insights, and market themes internally.

Requirements

• 5+ years of experience in B2B SaaS Customer Success, Account Management, Relationship Management, Renewals, or a similar customer-facing commercial role.
• Experience managing customer portfolios with responsibility for adoption, retention, renewals, and expansion.
• Experience with renewal conversations, contract timing, pricing discussions, negotiation, stakeholder follow-up, and commercial risk management.
• Strong commercial judgment and the ability to identify expansion opportunities from customer conversations and usage insights.
• Confidence using CRM systems, renewal and opportunity records, customer health data, and forecasting inputs.
• Strong relationship-building, written communication, and verbal communication skills across customer and internal stakeholders.

Nice to have

• Microsoft Dynamics 365 experience.
• Experience with Microsoft 365, Teams, SharePoint, HR technology, learning, engagement, or performance solutions.

Culture & Benefits

• Flexible work from home, office, or a mix of both.
• 10% of working time dedicated to professional development.
• 20 days of annual leave plus 5 discretionary days, public holidays, and carers leave.
• Paid parental leave, including six months for mothers and four months for fathers and co-parents.
• 12% superannuation contribution and workers compensation coverage.
• $1,000 AUD home-office allowance, remote team lunches, and regular social events.

Hiring process

• Submit an application with role-specific questions and a question about the conditions needed to do your best work.
• Applications are reviewed weekly, with updates provided throughout the process.