Customer Support Specialist (English & Spanish Speaking, iGaming)

Location: Fully remote; work from anywhere. The role is associated with the Peru remote team and requires flexibility to work day, evening, and night shifts, including weekends.

Company

hirify.global provides white-label casino, sportsbook, and B2B aggregation solutions for the iGaming industry, including access to more than 30,000 games and numerous sports events.

What you will do

• Respond to customer requests through live chat.
• Identify customer needs and explain relevant product features.
• Analyze and report product malfunctions.
• Follow up to ensure basic technical and product-related issues are resolved.
• Collect customer feedback and share it with Product, Sales, and Marketing teams.

Requirements

• English and Spanish proficiency required.
• Previous customer support experience.
• Strong communication and teamwork skills.
• Excellent PC skills, attention to detail, and multitasking ability.
• Flexibility to work day, evening, and night shifts, including weekends.

Nice to have

• Experience in sports betting or gambling.
• Ability to solve tasks quickly and efficiently.
• Independence, responsibility, initiative, and a systematic approach to complex problems.

Culture & Benefits

• Fully remote work from anywhere.
• 28 paid days off per year.
• Seniority leave.
• Career development and professional growth opportunities.
• Work with an international team across the world.

Hiring process

• Online assessment.
• Introductory call and hiring manager round.
• Candidate reference check followed by an offer letter.