Account Manager (IT Services)

Location: Brussels, Belgium; hybrid work

Company

hirify.global S.A. is the ICT arm of the Qualco Group, delivering AI, digital engineering, cloud, and cybersecurity solutions to support business transformation.

What you will do

• Own strategic customer relationships and act as the primary contact for commercial and account matters.
• Drive customer satisfaction, account growth, renewals, contract extensions, and expansion opportunities.
• Identify opportunities for additional services, projects, consulting engagements, and change requests.
• Lead proposals, RFP responses, service offerings, negotiations, and commercial account planning.
• Coordinate governance activities, business reviews, steering committees, and executive meetings.
• Collaborate with delivery and technical teams to align customer expectations, contractual commitments, and business objectives.

Requirements

• University degree in business administration, information technology, engineering, or a related field.
• More than 5 years of experience in account management, customer success, business development, consulting, or IT services.
• Experience managing strategic customer accounts and building long-term client relationships.
• Experience in consulting, digital transformation, IT services, outsourcing, or professional services.
• Strong commercial, analytical, organizational, communication, negotiation, and stakeholder-management skills.
• Excellent written and spoken Greek and English required.

Nice to have

• Experience with public-sector, EU Institution, or large enterprise customers.
• Experience working in multicultural and distributed environments.

Culture & Benefits

• High-visibility role within an international group.
• International exposure across multiple entities and jurisdictions.
• Opportunity to contribute to group-wide improvement projects.
• Competitive remuneration package and hybrid working.
• Equal-opportunity environment focused on ability and behavior.