Customer Success Manager, SME & Growth (Fintech)

Location: Paris, France; minimum three days per week in the Paris office

Company

Airwallex provides an AI-native financial operating system and global payments infrastructure for businesses.

What you will do

• Own the first 90 days of onboarding for new French customers, defining plans, milestones, owners and revenue targets.
• Adapt onboarding for smaller, larger and enterprise customers, using scaled and high-touch approaches.
• Configure accounts, payments, FX, cards, Spend and payouts based on customer use cases.
• Coordinate with Account Executives, Account Managers, KYC, Support, Risk and Product to remove blockers.
• Track activation, usage, time-to-live and expansion signals, then hand customers over with accurate documentation.
• Improve onboarding playbooks, standard configurations, partner-referred customer motions and Salesforce tracking.

Requirements

• Experience in onboarding, implementation, customer success or post-sale delivery.
• Experience managing multiple onboardings in a high-pace, high-volume environment.
• Hands-on experience configuring products with customers.
• Understanding of financial flows including payments, FX, payouts, cards, invoicing or reconciliation.
• Ability to work with complex products, explain them clearly and collaborate across teams.
• Fluency in French and professional English; availability to work from the Paris office at least three days per week.

Nice to have

• Experience in fintech, payments, banking, FX or spend management.
• Accounting or finance knowledge.
• Experience with partner-referred customers.
• Familiarity with Salesforce and usage data.

Culture & Benefits

• High-autonomy environment focused on ownership and customer outcomes.
• Work across a global financial infrastructure spanning multiple regions.
• Emphasis on simplifying complexity, making decisions quickly and improving broken processes.
• Opportunity to help businesses manage cross-border payments, multi-currency accounts, supplier payments and spend.