Senior Principal Customer Success Manager, Strategic - France (AI)

Location: Remote, France or Remote, UK; office, home-based, or hybrid work may be available where a legal entity exists.

Company

Enterprise software products support team collaboration and different types of work.

What you will do

• Build trusted relationships with C-suite and senior executives and act as a strategic advisor on digital and AI transformation.
• Drive product adoption, measurable business outcomes, value realization, retention, and expansion across global teams.
• Lead Customer Success Plans, regular check-ins, QBRs, and strategic planning sessions aligned with customer business goals.
• Guide customers and internal teams through complex implementation and transformation initiatives involving multiple partners and stakeholders.
• Advise customers on AI and emerging technologies, including AI consumption and usage-based pricing models.
• Identify and mitigate risks, represent the customer internally, and collaborate with sales, product, support, and advisory services.

Requirements

• Experience in Customer Success, account management, consulting, or enterprise transformation, with a proven track record managing the largest and most complex strategic customers.
• Executive presence and experience delivering solutions to SVP- and C-level stakeholders at Fortune 500 or global enterprise customers.
• Demonstrated success leading transformational initiatives that drive measurable customer outcomes, including differentiated use cases, efficiency savings, accelerated growth, platform adoption, expansion, and retention.
• Experience with AI and digital transformation in enterprise environments.
• Strong understanding of Jira, Confluence, and solution use cases, including the ability to advise on solution trade-offs and best practices.
• Proficiency with Customer Success Planning frameworks and experience using Gainsight, Salesforce, Tableau, or similar tools.
• Excellent problem-solving, communication, and stakeholder management skills.
• Fluency in French and English.

Nice to have

• Experience with hirify.global-powered solutions.
• ITSM certification.
• Experience with MEDDPICC or similar deal qualification frameworks.

Culture & Benefits

• Choice of office-based, home-based, or combined work where legally supported.
• Health and wellbeing resources.
• Paid volunteer days.
• Benefits, bonuses, commissions, and equity may be available.
• Employment includes identity verification where required by local law.