Engagement Manager (AI/Legal Tech)

Location: Paris, France; on-site

Company

Legora develops an AI-native workspace that helps legal professionals analyze documents, automate workflows, and work with greater speed and precision.

What you will do

• Own the post-sale engagement motion for a large EMEA portfolio of law firms and corporate legal teams.
• Improve and execute technology-led onboarding, enablement, adoption, and change-management playbooks.
• Sequence automated touchpoints, digital training, value reviews, and strategic interventions from rollout through firm-wide adoption.
• Monitor portfolio health, adoption, utilization, renewal, and expansion signals using internal systems and data.
• Coordinate with Product, Legal Engineering, Engineering, Product Marketing, and Support to accelerate customer outcomes.
• Translate scaled customer feedback into roadmap, positioning, and enablement improvements.

Requirements

• Experience in scaled customer success, renewal management, customer education, customer operations, or account management.
• Experience designing repeatable adoption playbooks and educational programs for large customer bases through digital channels.
• 3+ years of relevant experience for Manager level or 5+ years for Senior Manager level.
• Track record of driving adoption, retention, renewals, and expansion across a high-volume client portfolio.
• Technical and data fluency with customer success and CRM platforms, AI agents, learning management systems, and data visualization tools.
• Excellent French and English communication skills are required.

Nice to have

• Experience with high-growth B2B AI or legal technology companies.
• Experience in fast-paced, early-stage environments.

Culture & Benefits

• Ownership of customer outcomes with visibility across product, go-to-market, and support functions.
• Collaboration with leadership and cross-functional teams to build customer-outcome systems.
• Fast-paced, entrepreneurial environment focused on high standards and continuous growth.
• Competitive compensation and meaningful equity participation.
• Office designed for focus and high performance.