Growth Account Manager (NL) (Fintech)

Location: Amsterdam, Netherlands

Company

Airwallex is an AI-native financial operating system providing global payments, banking, cards, expense management, online payments, and billing infrastructure.

What you will do

• Generate new revenue opportunities within existing customer accounts through targeted outreach, discovery calls, and growth campaigns.
• Drive adoption of Airwallex products across collecting, managing, and spending workflows.
• Identify upselling, cross-selling, churn risks, and appropriate customer interventions using product usage and support insights.
• Build multi-stakeholder customer relationships and represent customer needs internally.
• Collaborate with sales, product, engineering, marketing, finance, strategy, customer support, and operations teams.
• Resolve customer issues and support the day-to-day success of the assigned portfolio.

Requirements

• 3+ years of experience in account management, account executive, or customer success roles.
• Strong written and verbal English communication skills required.
• Track record of building customer loyalty, increasing product adoption, and meeting KPIs or targets.
• Ability to work proactively and independently while managing and prioritizing a book of business.
• Bachelor’s degree or equivalent.
• Experience in a fast-growing technology startup, financial services business, or globally distributed organization.

Nice to have

• Fintech and payments experience, including merchant acquiring, PSPs, cross-border FX, corporate cards, or financial SaaS.
• Native or professional fluency in German, French, Spanish, Mandarin, or Cantonese.
• Experience with Salesforce, Zendesk, Claude, ChatGPT, Looker, or Outreach.

Culture & Benefits

• Work within a lean, data-driven, highly cross-functional EMEA Growth team.
• Opportunity to contribute to scalable data- and AI-centric growth initiatives.
• Collaboration across a global organization with more than 2,300 employees and 27 offices.
• Equal opportunity employer with accommodation support available for candidates with disabilities or special needs.