Technical Account Manager (Cybersecurity)

Location: Remote in the UK; other listed location: Bristol, UK

Company

hirify.global provides a cloud identity platform for secure digital experiences, cybersecurity, and identity and access management.

What you will do

• Guide enterprise customers from purchase through production and help them achieve strategic outcomes with identity solutions.
• Provide technical recommendations, architectural reviews, and best practices tailored to customer security needs.
• Conduct environment health reviews and business reviews to track goals, adoption, and customer value.
• Advocate for customer needs, coordinate with internal teams, and own the technical trajectory of assigned accounts.
• Use AI productivity tools to create customer reports, recommendations, and data-driven insights.
• Improve internal reporting, automate status tracking, contribute to knowledge bases, and support onboarding for new TAMs.

Requirements

• Enterprise customer-facing experience in technical account management, customer success, sales engineering, or professional services.
• Foundational cybersecurity knowledge, including security technologies, enterprise network architectures, and threat landscapes.
• Experience with identity management, access management, or federation.
• Understanding of Java, web technologies, and enterprise architecture.
• Strong verbal and written communication skills, with the ability to build relationships with customer leaders.
• Experience with SFDC or an equivalent CRM; on-call availability may be required.

Nice to have

• Experience with Ping Identity solutions and APIs.
• Experience with Windows and Linux operating systems.
• Knowledge of HTTP/S, TCP/IP, SAML, OAuth, or OpenID Connect.
• Bachelor’s degree in Computer Science or equivalent experience.

Culture & Benefits

• Flexible and collaborative work environment with startup-oriented values.
• Employee resource groups, company and team bonding events, and community initiatives.
• Generous paid time off and holiday schedule.
• Parental leave, healthcare options, retirement programs, and education reimbursement.
• Commuter offset available in specific locations.