Key Account Manager (Cyber Security)

Location: Remote in the United States

Company

hirify.global provides AI-powered extended managed detection and response services using proprietary AI, human expertise, and Microsoft security technologies.

What you will do

• Own and grow strategic customer accounts as the primary contact for technical, security, and executive stakeholders.
• Develop account plans focused on retention, expansion, customer satisfaction, and long-term partnerships.
• Identify, qualify, and close upsell and cross-sell opportunities across SOC, MXDR, advisory, and professional services.
• Lead QBRs, service reviews, and executive business reviews while demonstrating business and security value.
• Manage renewals, proposals, negotiations, pipeline activity, forecasting, account health, and customer risks.
• Coordinate with delivery, Cyber Advisors, Security Operations, technical teams, Microsoft, and channel partners to support onboarding, adoption, and measurable security outcomes.

Requirements

• Strong background in sales, account management, and customer success.
• Deep understanding of Microsoft security solutions and managed security services.
• Knowledge of Microsoft Defender, Sentinel, Entra ID, Intune, Purview, and Azure Security.
• Ability to build executive relationships and act as a trusted strategic advisor to customers.
• Ability to manage commercial relationships, renewals, expansions, proposals, negotiations, and sales forecasting.
• Ability to work remotely from the United States.

Culture & Benefits

• Competitive salary and benefits.
• Access to management and Microsoft training.
• Inclusive workplace welcoming diverse backgrounds, experiences, abilities, and perspectives.
• Recognition as a top place to work.

Hiring process

• Submit an application for review.
• A talent acquisition manager will contact selected candidates to discuss the role further.