Customer Support Associate (Traveltech)

Location: Hybrid, Warsaw, Poland

Company

hirify.global develops technology solutions that support the global travel ecosystem.

What you will do

• Support travel professionals through phone, chat, and online portals.
• Investigate customer questions, troubleshoot issues, and propose solutions.
• Follow up on cases to ensure timely resolution.
• Build knowledge of hirify.global products and services to provide informed assistance.
• Collaborate with colleagues and support teams on complex issues.
• Maintain clear, friendly, and professional customer communication.

Requirements

• Bachelor’s degree or equivalent relevant experience.
• Experience in customer service or helpdesk support.
• Travel industry experience and familiarity with Global Distribution Systems.
• Strong troubleshooting, communication, and organizational skills.
• Ability to manage multiple priorities and follow through on commitments.
• Fluent English and Polish.

Culture & Benefits

• Hybrid working model.
• On-the-job training and formal learning opportunities.
• Supportive environment focused on employee wellbeing and work-life balance.
• Multilingual, diverse, and inclusive international community.
• Collaborative culture focused on continuous learning and teamwork.