IT Customer Support Specialist
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
IT Customer Support Specialist: Providing 1st and 2nd line technical support for cloud computing platforms and resolving user issues with an accent on Linux/Windows systems and IaaS model. Focus on active participation in IT projects and technical testing of new solutions.
Location: Hybrid, with at least 2 days per week in our Warsaw office, Poland
Company
builds and operates cloud computing platforms that support Europe’s space industry, scientists and climate researchers.
What you will do
- Handle 1st and 2nd line technical support requests from customers via electronic channels.
- Resolve issues reported by users of our cloud computing environment, specifically IaaS solutions.
- Create and update technical documentation and prepare instructions and procedures for employees.
- Maintain regular communication with users and perform customer satisfaction surveys.
- Actively participate in IT projects, including internal initiatives.
- Conduct technical tests of new solutions in a client-mirroring environment.
Requirements
- Practical experience with Linux and Windows systems.
- A problem-solving mindset and a strong focus on supporting users/customers.
- Strong communication skills in Polish and English.
- Ability to work in a hybrid model, with at least 2 days per week in our Warsaw office.
Nice to have
- Experience administering Linux, Windows, and macOS systems.
- Experience working in a technical support team.
- Knowledge of IT security solutions and basic understanding of cloud solutions.
- Communicative knowledge of German and/or French.
- Experience administering Azure AD / Office 365 and Atlassian Jira.
- Knowledge of Kubernetes (K8s), Terraform, Ansible, Docker.
Culture & Benefits
- Flexible working hours, adapted to individual needs and on-call hours (Mon-Fri 08:00-16:00, 12:00-20:00).
- Unique know-how and the acquisition of new skills, with comprehensive project onboarding.
- A real opportunity to develop within company projects and participate in the space industry.
- Work with specialists and new technologies within a full IT background.
- Informal and friendly working atmosphere from the office in the climatic Powiśle district.
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