Customer Support Specialist (Cloud)

Location: Warsaw, Poland; hybrid work with a minimum of 2 days per week from the Warsaw office. Standard hours are Monday to Friday, 9:00 AM to 5:00 PM, with possible shifts from 8:00 AM to 4:00 PM or 12:00 PM to 8:00 PM.

Company

hirify.global builds and operates cloud computing platforms supporting Europe’s space industry, scientific institutions, and climate research organizations.

What you will do

• Provide first- and second-line technical support through electronic communication channels.
• Troubleshoot and resolve issues reported by users of IaaS cloud platforms.
• Communicate with customers and employees to assist with technical issues.
• Create and maintain technical documentation, instructions, procedures, and internal support materials.
• Participate in IT projects and test new solutions in production-like environments.
• Support customer satisfaction assessment activities.

Requirements

• Hands-on experience with Linux and Windows operating systems.
• Basic knowledge of cloud technologies and solutions.
• Problem-solving mindset and customer-focused approach.
• Very good Polish and English, with English at minimum B2 level.
• Willingness to learn and develop new technical skills.

Nice to have

• Experience in a technical support team or administering Linux, Windows, or macOS systems.
• Knowledge of IT security concepts and best practices.
• Experience with Microsoft Entra ID, Microsoft 365, or Atlassian Jira administration.
• Familiarity with Kubernetes, Terraform, Ansible, or Docker.
• Working proficiency in German or French.

Culture & Benefits

• Projects supporting the European space sector, scientific institutions, and climate research.
• Knowledge sharing, openness to new ideas, and collaborative problem-solving.
• Autonomy and flexibility in organizing work.
• Collaboration with experienced experts and professional development support.
• Stable employment arrangements, private medical care, a Multisport card, life insurance, and language courses.