Customer Service Specialist with German (f/m/d)

Location: Łódź, Poland; onsite

Company

Join a newly established shared service center supporting a well-known international brand and its customers across the DACH region.

What you will do

• Manage a portfolio of customers across the DACH region.
• Contact customers in German and English about overdue invoices, payment reminders, account reconciliations, and dispute resolution.
• Build and maintain strong customer relationships.
• Participate in process improvement initiatives that increase operational efficiency and improve the customer experience.

Requirements

• Experience working with German-speaking customers in the DACH market.
• Fluency in German and English at B2/C1 level.
• Experience in customer service, order management, accounts receivable, credit and collections, or order-to-cash processes.
• Ability to build customer relationships, prioritize tasks, and work effectively in a fast-paced international environment.
• Strong analytical and problem-solving skills.

Culture & Benefits

• Opportunity to join a growing shared service center from its early stage.
• Opportunities for professional development and long-term career growth.
• Private health insurance.
• Life insurance.
• Internal professional development programs and additional employee benefits.