Junior Customer Support Specialist with Czech (FinTech)

Location: Warsaw, Poland; hybrid work model. A remote model is available for candidates outside Warsaw.

Company

hirify.global is a financial technology company providing online trading services for financial instruments across multiple international markets.

What you will do

• Provide customer service to Czech- and Slovak-speaking clients by phone, chat, and email.
• Respond to inquiries, resolve issues, and explain complaints in a timely and professional manner.
• Build and maintain positive client relationships.
• Monitor financial markets and stay informed about market developments.
• Update and verify client information in the CRM system.
• Collaborate with external hirify.global branches and internal departments.

Requirements

• Native or proficient Czech language skills are required.
• Very good English is required.
• Higher education or current final-year university studies.
• Ability to multitask, prioritize, and close tasks quickly.
• Strong communication, interpersonal, and negotiation skills.
• Previous customer service experience is desirable.

Culture & Benefits

• Stable full-time employment under an employment contract.
• Training supervised by experienced financial market professionals.
• Clear development path with regular feedback and transparent career progression.
• Training and development opportunities in an international FinTech environment.
• Team-building and integration events.
• Private medical care, myBenefit platform, sport card, language learning platform, and meal co-financing at the office.