Quote Desk Support Analyst

Location: Manila, Philippines

Company

hirify.global develops AI, cloud, and digital software for customer experience, financial crime prevention, and public safety, serving more than 25,000 global businesses.

What you will do

• Create accurate and compliant renewal, new business, amendment, partner, demo, and zero-dollar quotes in Salesforce CPQ.
• Support Account Executives, Partner Executives, and TAMs with product configuration, SKU selection, pricing, custom terms, approvals, and service changes.
• Investigate missing SKUs, product dependencies, pricing discrepancies, quote errors, and approval issues; document findings and escalate complex defects.
• Manage quote requests against SLAs, turnaround targets, quality standards, and business priorities while maintaining accurate case records.
• Create quote templates, checklists, process guides, knowledge articles, reports, and dashboards to improve quoting workflows.
• Use approved AI tools and automation for knowledge retrieval, case triage, documentation, and seller self-service while checking outputs for accuracy and policy compliance.

Requirements

• 6+ years of relevant experience in Sales Operations, quoting, Deal Desk, or commercial support.
• At least one year of hands-on Salesforce and Salesforce CPQ experience.
• Understanding of the sales deal cycle and quote-to-cash processes, including pricing, approvals, booking, and billing.
• Knowledge of SaaS or CCaaS subscriptions and licensing models, including AI-enabled products.
• Strong problem-solving, communication, prioritization, documentation, and attention-to-detail skills.
• Proficiency in Microsoft Excel, including pivot tables, and familiarity with Salesforce reporting; excellent written and verbal English communication is required.

hirify.global-to-have">hirify.global to have

• Experience troubleshooting Salesforce CPQ product rules, SKU dependencies, pricing rules, or approvals.
• Experience building Salesforce or Power BI dashboards and operational reports.
• Experience developing knowledge bases, process guides, training materials, or standard templates.
• Experience using Microsoft Copilot or other approved AI tools for workflow improvement.
• Experience supporting operational improvement or automation initiatives.

Culture & Benefits

• Work with Sales, CPQ, Product, Finance, Legal, Billing, TAM, and Operations stakeholders.
• Provide coverage for International Sales across APAC and EMEA, including shift work.
• Contribute to seller enablement, quote clinics, knowledge management, and self-service improvements.
• Join an organization operating across more than 30 countries with a focus on AI, cloud, and digital innovation.