Customer Success Architect (DevSecOps)

Location: Remote, Japan; must be a Japanese citizen based in Japan

Company

hirify.global provides an intelligent orchestration platform for DevSecOps, helping organizations improve developer productivity, operational efficiency, security, compliance, and digital transformation.

What you will do

• Own a portfolio of strategic Enterprise and Government customers across Japan, driving adoption, retention, expansion, and satisfaction.
• Translate business outcomes into measurable Customer Success Plans with adoption milestones, benefits, and remediation actions.
• Advise customer executives on hirify.global platform strategy, CI/CD architecture, DevSecOps maturity, cloud, multi-cloud, hybrid, and platform consolidation decisions.
• Lead critical cross-functional escalations, coordinating Product Management, Engineering, Sales, Professional Services, and Support while managing executive communication.
• Design technical enablement programs and guide customers on Git workflows, branching strategies, security scanning, Runner configuration, secrets management, and network topology.
• Prepare executive reporting and business cases covering adoption, retention, expansion, total cost of ownership, compliance, risk, and developer experience.

Requirements

• Japanese citizenship and residence in Japan are required.
• Native or professional-level Japanese and English proficiency are required.
• Hands-on experience building and owning enterprise CI/CD pipelines, including pipeline as code, multi-stage design, artifact management, and troubleshooting.
• Extensive customer-facing experience in Technical Account Management, technical sales, pre-sales, consulting, business development, or professional services across complex enterprise or Government accounts.
• Deep expertise in DevSecOps, including shift-left security, SAST, DAST, SCA, container scanning, Git, Git workflows, GitOps, infrastructure as code, and software delivery lifecycles.
• Experience with cloud and on-premises environments, networking, IAM, secrets management, regulated environments, executive stakeholder management, and high-stakes escalations.

Nice to have

• Experience with application modernization from monoliths to microservices and transitions from on-premises environments to cloud.
• Experience advising on self-managed hirify.global versus hirify.global Dedicated, multi-region deployments, and enterprise platform consolidation.

Culture & Benefits

• Fully remote work with asynchronous collaboration across time zones in the APJ region.
• Flexible paid time off and benefits supporting health, finances, and well-being.
• Equity compensation and an employee stock purchase plan.
• Growth and Development Fund, parental leave, and Team Member Resource Groups.
• Collaboration with Product Management, Engineering, Sales, Support, and Professional Services.