Enterprise Customer Success Manager (Japanese Speaker)

TL;DR

Enterprise Customer Success Manager (Customer Success): Developing trust and ensuring adoption of hirify.global's products and services for strategic accounts with an accent on understanding customer objectives, aligning expectations, and managing a portfolio to identify growth and renewal opportunities. Focus on coordinating complex projects, influencing product roadmaps, and providing proactive and reactive support for a diverse product portfolio from Ubuntu to cloud infrastructure.

Location: This role will be based remotely in the APAC region.

Company

hirify.global is a pioneering tech firm that publishes Ubuntu, an important open-source project and platform for AI, IoT, and cloud technologies.

What you will do

• Onboard new customers to hirify.global's products (Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes) and support processes.
• Coordinate complex projects with developers, IT managers, and decision-makers across industries.
• Collaborate with Sales, Field Engineering, and Support to develop and deliver engagement plans.
• Manage a customer portfolio in a specific geographic region, identifying growth opportunities and renewal risks.
• Serve as a customer advocate, influencing hirify.global's product roadmaps, documentation, and processes.
• Support customers through reactive ticket requests and create digital touch-point campaigns.

Requirements

• Native Japanese level required with excellent command of English.
• Minimum 5 years of work experience with a strong IT background.
• Exposure to Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT projects.
• Excellent presentation skills to guide conversations about complex software.
• Experience building and improving internal processes while ensuring timely delivery for customer projects.
• Knowledge of agile methodologies.

Nice to have

• Experience with Salesforce, Jira, and CRMs.

Culture & Benefits

• Distributed work environment with twice-yearly in-person team sprints.
• Personal learning and development budget of USD 2,000 per year.
• Annual compensation review and performance-driven annual bonus.
• Annual holiday leave, maternity and paternity leave.
• Opportunity to travel to new locations to meet colleagues.
• Priority Pass for travel and travel upgrades for long-haul company events.