Enterprise Customer Success Manager (Cybersecurity)

Location: Remote within the United States; listed location is Boston, Massachusetts. Up to 25% travel required.

Salary: $123,880–$202,070 per year in base salary or base salary plus commission target, depending on the role and location. Additional compensation may include restricted stock units and a bonus.

Company

Cybersecurity organization focused on protecting digital environments through identity security and enterprise security solutions.

What you will do

• Own onboarding, adoption, advocacy, and ongoing success for a portfolio of enterprise customers.
• Build customer success plans, define critical goals, and execute value roadmaps.
• Establish regular customer cadences and conduct Quarterly Business Reviews.
• Monitor executive dashboards, customer health metrics, and key performance indicators.
• Act as a strategic advisor and customer advocate while identifying product and process improvements.
• Partner with account executives, security architects, sales engineers, and training teams to develop renewal, upsell, and cross-sell opportunities.

Requirements

• 5+ years of experience in customer success, consulting, post-sales technical account management, or a similar role.
• Proven ability to act as a trusted advisor, drive business value, and work across technical and non-technical audiences.
• Excellent written and verbal communication skills, including the ability to simplify complex technical topics.
• Experience with cloud architecture across AWS, Azure, or GCP and on-premises IT environments.
• Knowledge of enterprise directory services such as Active Directory, LDAP, and Azure, plus networking and enterprise software support on Windows and UNIX.
• Experience with cybersecurity, SaaS, enterprise software, identity management, security management, systems management, or policy management solutions is highly relevant.

Nice to have

• Experience with Idira software solutions.
• Background in IAM or SIEM solutions and work with large enterprise customers.

Culture & Benefits

• Remote work with collaboration across geographies.
• Health and employee benefits are available through the company benefits program.
• Commitment to diversity, inclusion, collaboration, accountability, and reasonable accommodations.
• Additional compensation may include restricted stock units and a bonus.