Customer Success Engineer (LATAM)

Location: Remote, United States; approximately 25% travel required.

Base salary: $100,000–$200,000 USD per year, with potential additional compensation such as bonus, commission, or other incentives.

Company

hirify.global develops developer tools and services designed to help software developers work more effectively.

What you will do

• Work closely with Account Executives and manage technical relationships across a portfolio of enterprise accounts in Latin America.
• Help customers adopt hirify.global products and services through architecture guidance, whiteboarding, and support in overcoming technical and cultural barriers.
• Define and implement account strategies with account teams, including short-term and long-term expansion plans.
• Represent customer needs to Support, Product Engineering, and other internal teams.
• Recommend product enhancements and help product teams present and evaluate new product ideas with customers.
• Act as a trusted technical advisor by identifying software development tooling challenges and explaining technical concepts to customers with different technical backgrounds.

Requirements

• Proven experience in technical consulting, technical customer success, or another customer-facing technical role.
• Strong verbal and written communication skills in English and either Portuguese or Spanish.
• Extensive experience in software development, QA, IT, DevOps, ML, or a related IT field.
• Hands-on knowledge of AI and LLMs in software development.
• Strong presentation skills and the ability to identify and address technical and business challenges.
• Experience working in or with large software development teams, plus a collaborative, self-directed, and resourceful approach.

Culture & Benefits

• Remote work from the United States with approximately 25% travel.
• Opportunity to work directly with enterprise customers and cross-functional product, engineering, support, and sales teams.
• Potential eligibility for annual bonuses, commissions, or other incentive compensation.
• Inclusive workplace focused on openness and equal opportunity.