Manager Service Cloud (Salesforce)

Manager Service Cloud

Company

Adyen

Conditions

6 days ago

Skills

Candidate Availability

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You will lead a multidisciplinary Support Infrastructure team and set the technology strategy for Customer Support. You will own the Service Cloud roadmap, guide architecture and integrations, improve delivery practices, collaborate with stakeholders, and measure outcomes through KPIs.

Requirements

• 7+ years of Salesforce experience with strong Service Cloud expertise
• 5+ years directly leading technical teams
• Platform expertise in architecture, customization, automation, integrations, security, and governance
• Experience coaching technical engineers and administrators
• Knowledge of SDLC, Agile delivery, enterprise system integrations, and AI automation initiatives
• Stakeholder management skills

Responsibilities

• Lead, mentor, and develop Salesforce Developers, Administrators, Architects, and Business Analysts
• Optimize planning, release practices, and cross-functional collaboration
• Define and execute the Customer Support technology strategy
• Own the Service Cloud roadmap
• Partner with regional and functional stakeholders
• Guide Salesforce architecture, integrations, and best practices
• Establish KPIs for Support technology initiatives

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