Auto Damage Claims Supervisor (General Motors Insurance)

Location: United States (Remote). Monday–Friday schedule with either an 8:00 a.m.–5:00 p.m. CST or 10:00 a.m.–7:00 p.m. CST shift.

Salary: $73,500–$147,000 annually, plus bonus eligibility.

Company

General Motors Insurance is a growth business within the GM enterprise focused on connected insurance products and services for GM drivers.

What you will do

• Lead and support a team of Auto Damage Claims Adjusters throughout the claims process.
• Coach, mentor, train, and evaluate adjuster performance using behavioral-based techniques.
• Review auto damage claims for accuracy, compliance, liability, coverage, and fair resolution.
• Monitor claims activity and performance systems, identify trends, and implement improvement plans.
• Serve as an expert resource on auto damage processes, procedures, insurance regulations, and best practices.
• Develop strategies to improve customer satisfaction, productivity, employee engagement, and claims efficiency.

Requirements

• Advanced knowledge of personal lines auto claims, insurance policies, coverage, and settlement procedures.
• Knowledge of common claims systems and vendor products, including Guidewire, Copart, ARMs, and ISO.
• Strong leadership, coaching, communication, analytical, problem-solving, and conflict-management skills.
• High school diploma or equivalent required; a related bachelor’s degree is preferred.
• 5+ years of auto claims handling experience and 3+ years of customer service experience required.
• Must obtain, hold, and maintain a current Property and Casualty or Personal Lines license in at least one US state.

Nice to have

• Leadership experience in total loss, coverage, or liability.
• Experience coaching, training, or mentoring individuals.
• Insurance designation such as CPCU or SCLA.

Culture & Benefits

• Remote work with a Monday–Friday schedule.
• 401(k) matching and health benefits available from the first day of employment.
• 12 weeks of fully paid bonding leave for new parents.
• Tuition assistance, training, community service pay, and nine company holidays.
• GM employee auto discount and a culture focused on innovation, integrity, collaboration, and belonging.