IT Support Services II - Help Desk

Location: Lafayette, LA, United States

Company

hirify.global is a partnership platform that helps technology service companies identify and pursue growth opportunities.

What you will do

• Provide second-tier support for hardware, software, network, and user issues escalated from junior staff.
• Administer servers, workstations, cloud environments, user accounts, permissions, and access rights.
• Diagnose and resolve complex issues across Windows, macOS, Linux, and mobile devices.
• Document support processes, troubleshooting steps, system configurations, incidents, trends, root causes, and resolutions.
• Monitor IT systems and networks for performance and security issues.
• Support software deployments, system upgrades, network enhancements, and the mentoring of junior support staff.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• 3–5 years of experience in IT support or system administration, preferably in a corporate environment.
• Strong knowledge of Windows Server, Linux, macOS, and enterprise applications.
• Experience with TCP/IP, DNS, DHCP, VPN configurations, and help desk or ticketing systems such as ServiceNow, JIRA, or Zendesk.
• Strong problem-solving and communication skills, including the ability to explain technical concepts to non-technical users.

Nice to have

• Experience with ConnectWise.
• CompTIA A+, Network+, or MCSE certification.
• Experience with AWS, Azure, VMware, or Hyper-V.
• Knowledge of IT security practices and data protection regulations.

Culture & Benefits

• Training, mentorship, professional development, and self-promotion opportunities.
• Medical, dental, vision, and life insurance.
• 401(k) match and flexible paid time off.
• Ten paid holidays, including a birthday and a floating holiday.
• Gym and Amazon Prime reimbursement, paid certifications, learning programs, and 40 hours of paid volunteer time.
• Paid maternity and paternity leave.