IT Service Desk Manager (Aerospace)

Location: Torrance, California, United States; office-based with occasional travel of 5–10% to other sites

Company

hirify.global is an early-stage defense systems company developing and delivering advanced aerospace and defense capabilities.

What you will do

• Coordinate frontline support for hardware, software, networking, account access, and other end-user IT issues.
• Lead the service desk team in responding to, troubleshooting, resolving, and documenting tickets.
• Manage laptops, peripherals, software, and endpoint support in a 75% Windows and 25% Linux environment.
• Coordinate incident response, communications, VIP hypercare, event support, workarounds, and follow-up activities.
• Improve support processes, service-level metrics, knowledge-base content, and end-user experience.
• Mentor and lead IT technicians supporting multiple sites and time zones.

Requirements

• 3–5+ years of experience in an IT support supervisor, lead, or management role.
• Experience supporting engineering companies, DoD contractors, or fast-paced startup-like environments.
• Experience with device management such as Microsoft Intune, asset inventory, basic networking, and onboarding/offboarding workflows.
• Ability to lead troubleshooting across Windows/Linux operating systems, mobile devices, VPNs, and enterprise software such as Office 365.
• Strong communication, training, prioritization, escalation-management, and independent decision-making skills.
• The role may require access to classified information or restricted U.S. Government sites, systems, or information, including potential security clearance, citizenship, or other eligibility requirements.

Nice to have

• Experience with cybersecurity compliance requirements such as CUI, ITAR, or NIST 800-171.
• Eligibility for security clearance.

Culture & Benefits

• Fast-paced, high-pressure environment emphasizing focus, ownership, execution, and excellence.
• People-first support culture focused on empathy and calm under pressure.
• Generous benefits package.
• Equal opportunity workplace with reasonable accommodation throughout the application and hiring process.